On the morning of May 9, Dongsheng Group held the first stage work summary and mobilization meeting of the first year of customer experience in 2019 in the form of video conference with the three plants.

At the end of 2018, Dongsheng Group formulated the strategic policy of making 2019 the first year of the customer experience of the whole group. Focusing on this policy, Dongsheng Group has formulated a set of plans for "Understanding customer’s emotions, drawing customer experience maps from the perspective of customers experience, continuously optimizing 22 contacts between customers and products or services, and designing service blueprints and creating excellent user experience" on this basis.

After four months of efforts, 43 effective optimization proposals around the network, products, quotations, after-sales contacts have been collected by various departments of the Group, 31 of which have been implemented, and gratifying achievements have been achieved. The marketing committee, storage and transportation department and procurement department were selected as the top three in the competition. Mr. Zhang Zhongkai, President, commended the award-winning department and awarded a bonus.

President Zhang Zhongkai said that 2019 is the first year of Dongsheng's customer experience, and it is one of the three major events of the group to comprehensively enhance the customer service experience. The whole group should attach great importance to this work, think about how to provide better services for customers, and take customers as the core to carry out all kinds of work.

2019 will be a year for Dongsheng Group to improve the level of customer service, and it will also be a year in the history of the Group. I believe that through the efforts of all the leading colleagues of the Group, the service level of Dongsheng Group will reach a new height.